Frequently Asked Questions

Are Amazona Natural Care roll-ons ready to use?

Yes. Our roll-ons are pre-diluted to approximately 2% and are designed to be applied directly to the skin as directed on the product label.

What age are the roll-ons suitable for?

Our roll-ons are designed for topical use from 12 months of age.

Can I use the blends with a baby under 12 months?

For babies under 12 months, we recommend aromatic use only rather than applying the blend directly to the baby’s skin. A caregiver may apply a small amount to their own hands and allow the baby to experience the aroma naturally while being held or cared for. Keep the product away from the baby’s face and hands and avoid direct skin application.

How often can I use the roll-ons?

Follow the directions on each product label and use as needed within your family’s routine. For blends such as Dreamtime, many families choose to make application part of a consistent bedtime routine.

Are Amazona products medicines?

No. Amazona Natural Care products are personal care products and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Product information is provided for general wellbeing and personal care purposes and is not a substitute for professional medical advice.

What safety precautions should I follow?

For external use only. Avoid contact with eyes, mucous membranes and broken or irritated skin. Keep out of reach of children when not in use. Discontinue use if irritation occurs. Always follow the directions and cautions on the individual product label.

Can I use Amazona products during pregnancy or breastfeeding?

If you are pregnant, breastfeeding, have a medical condition, take medication, or have specific health concerns, we recommend checking with an appropriately qualified healthcare professional before use.

Where can I find the ingredients?

The full ingredient list for each blend is provided on the individual product page and on the product packaging.

How should I store my roll-ons?

Store in a cool, dry place away from direct sunlight and excessive heat. Keep the cap securely closed when not in use.

Where do you ship?

We currently ship within New Zealand and to Australia. Delivery times and shipping costs are shown at checkout and may vary depending on destination.

What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible with your order details and, where relevant, photographs of the issue. We’ll review the situation and help resolve it in accordance with our store policies.

Still have a question?

We’re happy to help. Contact us at hello@amazona.co.nz.