Terms of Service

Last updated: August 23, 2026

These Terms of Service govern your use of the Amazona Natural Care website and your purchase of products from us. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

About Us

Amazona Natural Care is based in New Zealand and operates the online store available through amazona.co.nz. Our store is powered by Shopify.

Use of Our Website

You may use our website only for lawful purposes and in a way that does not interfere with the operation, security or availability of the website or the rights of other users.

You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape or copy content unlawfully, or use the website for fraudulent or unlawful activity.

Product Information

We aim to describe and display our products as accurately as reasonably possible. Product packaging, labels, colours and other details may occasionally vary slightly from images shown online.

Information provided on our website about our natural care products is general information only and is not intended to diagnose, treat, cure or prevent any disease, nor is it a substitute for advice from a qualified health professional.

Please follow the directions, cautions and age guidance provided with each product.

Orders

When you place an order, you are offering to purchase the products in your cart at the prices and on the terms displayed at checkout.

We may decline or cancel an order where reasonably necessary, including where a product is unavailable, pricing or product information contains an obvious error, payment cannot be authorised, or we reasonably suspect fraud or misuse.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

After you place an order, you are responsible for checking that the information you provided, including your delivery address and contact details, is accurate. Please contact us promptly if you notice an error.

Prices, Taxes and Payment

Prices are displayed in the currency shown on our website or at checkout.

Applicable shipping charges, taxes and other amounts will be shown at checkout where relevant.

Payment is processed using the payment methods available at checkout. Payment processing may be provided by Shopify or other third-party payment providers and may be subject to their own terms and privacy practices.

Shipping

Our current shipping destinations, processing times, delivery information and other shipping terms are set out in our Shipping Policy, which forms part of these Terms of Service.

Returns, Refunds and Consumer Rights

Our Returns & Refunds Policy explains our change-of-mind policy and how we handle damaged, incorrect or faulty products.

Nothing in these Terms of Service or any other store policy excludes, restricts or modifies any consumer right, guarantee or remedy that cannot lawfully be excluded.

This includes rights that may apply under the New Zealand Consumer Guarantees Act 1993 and, where applicable, the Australian Consumer Law and other applicable consumer protection laws.

Product Safety and Responsible Use

Please read and follow all product labels, directions, cautions and storage instructions before use.

Stop using a product if irritation or another unexpected reaction occurs and seek appropriate professional advice where necessary.

Products should be stored safely and kept out of reach of children except where a product is specifically intended to be used by or for a child in accordance with its directions and with appropriate adult supervision.

Intellectual Property

Unless otherwise stated, the content of our website, including our branding, product names, text, graphics, photographs, designs and other materials, is owned by or licensed to Amazona Natural Care and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission, except where permitted by law.

Third-Party Services and Links

Our website may use or link to services provided by third parties, including Shopify, payment providers, shipping providers and other service providers.

We are not responsible for third-party websites or services that we do not control. Your use of those services may also be subject to the third party's own terms and policies.

Availability of the Website

We aim to keep our website and services available and accurate, but we do not guarantee that the website will always be uninterrupted or error-free.

We may update, suspend or change parts of the website where reasonably necessary for maintenance, security, technical or business reasons.

Liability

To the maximum extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control or from use of the website or products in a manner inconsistent with the information, directions or cautions we provide.

Nothing in these Terms limits liability or remedies where doing so would be unlawful, including liability or remedies arising under applicable mandatory consumer protection laws.

Privacy

Our collection, use and disclosure of personal information is described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.

The version published on our website at the time of your order will apply to that order unless applicable law requires otherwise.

Governing Law

These Terms of Service are governed by the laws of New Zealand, subject to any mandatory rights or protections that apply to you under the laws of the place where you live or where the products are supplied.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Contact Us

If you have questions about these Terms of Service, please contact:

Amazona Natural Care
Email: hello@amazona.co.nz