Privacy Policy

Last updated: August 23, 2026

Amazona Natural Care operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Amazona Natural Care is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit or use our website, make a purchase or other transaction using the Services, or otherwise communicate with us.

Amazona Natural Care is based in New Zealand and handles personal information in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing or disclosure of your personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information may be collected, used and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with our Services, we may collect or process:

Contact details, including your name, billing address, shipping address, phone number and email address.

Payment and financial information, including payment details, transaction details, form of payment and payment confirmation. Payment information may be processed on our behalf by Shopify and other payment providers.

Account information, if applicable, including your account details, preferences and settings.

Transaction information, including products you view, add to your cart or purchase, and information relating to returns, exchanges or cancelled orders.

Communications with us, including information you provide when contacting us with questions or customer support enquiries.

Device information, including information about your device, browser, network connection, IP address and other identifiers.

Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information:

Directly from you, including when you place an order, create or use an account, communicate with us or otherwise provide your information to us.

Automatically through the Services, including through your device when you visit our website and through cookies and similar technologies.

From service providers, including companies that provide technology, payment, fulfilment, shipping, analytics or other services on our behalf.

From business partners or other third parties, where appropriate and permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide and Improve Our Services

We may use your personal information to process payments and orders, arrange shipping, manage purchases, returns or other transactions, maintain your account where applicable, remember preferences, provide customer support and improve the shopping experience and our Services.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to send you marketing or promotional communications by email and to support online advertising for our products and Services.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use personal information to provide a secure shopping and payment experience and to detect, investigate or respond to potentially fraudulent, illegal, unsafe or malicious activity.

If you create an account with us, you are responsible for keeping your login credentials secure.

Communicating With You

We may use your information to respond to enquiries, provide customer support, communicate with you regarding your purchases and provide information necessary to maintain our business relationship with you.

Legal and Regulatory Requirements

We may use or disclose personal information where reasonably necessary to comply with applicable laws, legal processes or requests from government or regulatory authorities, to resolve disputes or to enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services, including:

To Shopify and other service providers that perform services on our behalf, such as payment processing, website hosting and technology, data analytics, order fulfilment, shipping and customer support.

To business or marketing service providers where necessary to provide marketing or advertising services that we use.

When you request, direct or consent to the disclosure of information, such as when information must be provided to a shipping provider to deliver your order.

Where necessary in connection with a legitimate business transaction, or to comply with applicable legal obligations, enforce our terms or policies, or protect our rights or the rights of others.

We do not sell your personal information directly to third parties for monetary payment.

Relationship with Shopify

Our online store and Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Shopify platform and related services.

Information you submit through our store may be transmitted to and processed by Shopify and other service providers, which may be located in countries outside New Zealand.

Shopify may also provide features that use information obtained from your interactions with our store, Shopify and other merchants to provide or improve certain Shopify services and features. Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing in accordance with its own privacy practices.

You can learn more about how Shopify processes personal information by reviewing the Shopify Consumer Privacy Policy and Shopify's privacy resources.

Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the Services, provide relevant functionality and, where applicable, support analytics and advertising.

Some cookies are necessary for the website and checkout to function properly, while others may support analytics, personalisation or marketing.

Your ability to control cookies may depend on your browser, device and the privacy options made available through Shopify.

Third-Party Websites and Services

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by Amazona Natural Care, you should review that third party's privacy and security policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites or services.

Children's Privacy

Our website and online Services are intended for use by adults and are not intended for children to make purchases or provide personal information independently.

We do not knowingly collect personal information directly from children where parental or guardian involvement would be required by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access, use, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes and enforce applicable agreements and policies.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct information that you believe is inaccurate.

Depending on applicable law and the circumstances, you may also have other rights relating to your personal information.

To exercise a privacy right or make an enquiry regarding your personal information, please contact us using the details below. We may need to verify your identity before fulfilling certain requests.

We will respond to privacy requests within the timeframes required by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those emails.

If you unsubscribe from marketing communications, we may still send you non-promotional communications that are necessary in connection with your purchases, account or customer service enquiries.

International Processing and Disclosure of Personal Information

Because we use Shopify and other service providers to operate our online store, your personal information may be processed or stored outside New Zealand.

Where personal information is disclosed to an overseas person or organisation, we will handle that disclosure in accordance with applicable New Zealand privacy requirements.

We may use service providers operating internationally where appropriate safeguards or other lawful arrangements are in place.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us first so that we can investigate and respond.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Privacy Commissioner New Zealand or another applicable privacy regulator depending on your circumstances and location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, legal requirements or other operational reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact:

Amazona Natural Care
Email: hello@amazona.co.nz