Returns & Refunds Policy

At Amazona Natural Care, we take great care in preparing and packaging our products and want you to be happy with your purchase.

Change of mind

Due to the personal-use nature of our products, we are unable to accept returns or exchanges for change of mind once a product has been opened or used.

If you change your mind about an unopened and unused product, please contact us within 14 days of receiving your order. Products must be returned in their original condition and packaging. Return shipping costs for change-of-mind returns are the responsibility of the customer.

Please contact us before returning any product so we can provide return instructions.

Damaged, incorrect or faulty products

Please inspect your order when it arrives and contact us as soon as possible if your order is damaged, faulty, or if you have received the wrong item.

Please include your order number and, where possible, photographs showing the issue so we can help resolve it promptly.

Where applicable, we may offer a replacement, refund, or other appropriate remedy.

Consumer rights

Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.

Refunds

Once an approved return has been received and inspected, we will let you know the outcome.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Contact us

If you have any questions about a return or refund, please contact us through the contact details provided on our website.